Dear Praxis Clients,

We have been alerted on issues concerning Scanaway.

Adobe Acrobat Reader, a 3rd party software responsible for making PDF files visible in ScanAway, has undergone a recent update.

This update forces changes in settings in order to address a number of issues. These are the following steps to address them locally:

1. Open ADOBE READER

2. Go to EDIT > PREFERENCES

3. In CATEGORIES go to SECURITY (ENHANCED)

4. In SANDOBOX PROTECTIONS > PROTECTED VIEW make sure to mark ALL FILES

5. Then SAVE, close and restart Praxis and\or ScanAway

ADOBE READER > EDIT > PREFERENCES > SECURITY (ENHANCED)> SANDBOX PROTECTIONS > PROTECTED VIEW > ALL FILES > SAVE

Video Here:

https://www.youtube.com/watch?v=QgQuF7BCvHA&feature=youtu.be

Due to the volume of complaints we encourage you try locally following those steps first. If the issues persist or need assistance please open a Live Support (chat) session.

We appreciate your cooperation.

Best,

Praxis Support Team