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ScanAway alerts (Adobe Reader Update)
Posted by Jose Ortiz on 08 August 2017 06:18 PM

Dear Praxis Clients,

 

We have been alerted on issues concerning Scanaway.

Adobe Acrobat Reader, a 3rd party software responsible for making PDF files visible in ScanAway, has undergone a recent update.

This update forces changes in settings in order to address a number of issues. These are the following steps to address them locally:

 

1. Open ADOBE READER

2. Go to EDIT > PREFERENCES

3. In CATEGORIES go to SECURITY (ENHANCED)

4. In SANDOBOX PROTECTIONS > PROTECTED VIEW make sure to mark ALL FILES

5. Then SAVE, close and restart Praxis and\or ScanAway

 

ADOBE READER > EDIT > PREFERENCES > SECURITY (ENHANCED)> SANDBOX PROTECTIONS > PROTECTED VIEW > ALL FILES > SAVE

 

Video Here:

 

https://www.youtube.com/watch?v=QgQuF7BCvHA&feature=youtu.be

 

Due to the volume of complaints we encourage you try locally following those steps first. If the issues persist or need assistance please open a Live Support (chat) session.

We appreciate your cooperation.

 

Best,

 

Praxis Support Team

 

 


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